Refund & Policy

Welcome to WalterMate. We value our customers and strive to provide the best services. Below is our refund and policy guidelines.

1. Refund Policy

We offer a fair and transparent refund policy to ensure customer satisfaction.

  • All refund requests must be submitted within 7 days of purchase.
  • Refunds are only applicable if the product/service was defective or not delivered as described.
  • For digital products, refunds are not applicable once the product has been accessed or downloaded.
  • Subscription-based services are refundable only within the first billing cycle.
  • Refunds will be processed within 5-10 business days after approval.
  • Customers must provide valid proof of the issue (e.g., screenshots, order ID).

Note: We reserve the right to refuse refunds if we determine that the request is fraudulent or does not meet our policy criteria.

2. Cancellation Policy

  • Orders can be canceled within 24 hours of placement without any penalty.
  • Once an order is processed or shipped, cancellations are not possible.
  • Subscription services can be canceled at any time, but the current billing cycle is non-refundable.

3. Return Policy

  • Returns are accepted within 14 days of product delivery.
  • Products must be in their original condition with all packaging intact.
  • Customers are responsible for return shipping costs unless the item is defective.
  • Refunds for returns will be processed after inspection and approval.

4. Contact Us

If you have any questions or need assistance, feel free to contact our support team:

Email: support@waltermate.info

Phone: +1 234 567 890

Address: 1234 WalterMate Street, City, Country

Refunds and Returns Policy

At WalterMate, we are committed to ensuring your satisfaction with our products. Please review our refunds and returns policy to understand how we can assist you in case you need to return or exchange an item.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain types of goods are exempt from being returned, such as perishable goods and personalized items.

To initiate a return, please contact our customer service team with your order number and details about the product you would like to return. We will respond promptly with instructions on how to return your items.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. For exchanges, we will send out the replacement item as soon as possible.